Privacy Policy
Last updated: July 17, 2026
1. Information We Collect
We collect information you provide directly to us, including:
- Name, email address, and phone number
- Home address (for cleaning service delivery)
- Payment information
- Communications with us or cleaners
2. How We Use Your Information
We use the information we collect to:
- Facilitate bookings between clients and cleaners
- Process payments and send confirmations
- Communicate with you about your bookings
- Improve our services and develop new features
- Send marketing communications (with your consent)
3. Information Sharing
We share your information with:
- Cleaning professionals (to fulfill your booking)
- Payment processors (to process transactions)
- Service providers (who assist our operations)
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
5. Cookies
We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. Analytics and advertising cookies only run after you accept them in our consent banner, and you can reject them there with one tap. You can also control cookies through your browser settings.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Delete your account and information yourself, instantly, from Settings → Delete account — no email or phone call required
- Opt out of marketing and non-essential booking emails in Settings → Notifications
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. When you delete your account, your profile and sign-in are removed immediately and your name and contact details on past bookings are anonymized; we may retain non-identifying records as required by law or for legitimate business purposes.
8. Children's Privacy
Our services are not intended for children under 18. We do not knowingly collect information from children under 18.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by posting the new policy on our website.
10. Contact Us
For questions about this Privacy Policy or our data practices, please contact us at hello@cleannationus.com.